MTN - SA's WORST Network

I have been an MTN client for many years and every time there is an issue that I need sorting, it becomes a nightmare! When this happens, I promise myself I will move to another Network provider and end up not doing it. This time around, I will do so. Two months ago, I had a billing problem following an upgrade and after many precious hours wasted between calls and visits to the Irene branch and the iStore (where the upgrade was done), I ended up with 2 billing dispute query reference numbers, without any follow up from either to date. Needless to say that my services were suspended and I had no option but to pay what they billed to have the suspension reversed. Two weeks ago, I was a victim of *****, with an addition of two new contracts to my account. Again, following days of calls and visits to a branch, I reached breaking point! MTN's Customer Care service is riddled with rude *********** agents, who don't deserve theirs jobs. However, this time around I ended up at the Mall of Africa branch and was pleasantly surprised at the excellent service I received from the store Supervisor, Rapula. In less than 24 hours, the *****ulent numbers and respective charges were removed from my account. So, Rapula deserves a 5-star review for that. (please see his review). As for MTN, as a company, the only star you get is thanks to him!