1 reviews | Active since Mar 2017

18 Mar 2017, 22:33

MTN Sandton City ABSOLUTELY USELESS

<p>MTN is so useless. I got a phone on Thursday 16th of March from MTN Sandton city. I am porting from Vodacom to MTN. Friday 12 o clock comes I get excuses that some automated system failed and there will be a manual intervention and in 2 hours it'll be done. Friday I go back at like 6pm no luck still, apparently at that time nothing can be done.</p> <p> </p> <p>Saturday morning I call MTN porting they say 2-24 hours because nothing was done to port my number and the above reason that I was being given by Sandton City is a bunch of BS. Still on the Vodacom Network as I type this.</p> <p> </p> <p>MTN can't even get you onto their network that's how useless they are. It terrifies me now that I'm tied into a 2 year contract with such incompetence. I called a lady at Sandton City today and I explained my issue to her and I told her I'd like my issue resolved by Monday or I'll cancel the contract and she put the phone down on me. I tried calling back like 7 times but no one answered. She knows why she didn't want to answer.</p> <p> </p> <p>If my number is not ported by Monday 6pm I will fight to cancel my contract because MTN has not delivered from their side which makes the contract voidable. I will go to the Ombudsman if I have to. And if it gets sorted out I hope MTN knows I will only start paying them from when my number became active on their network.</p> <p> </p> <p>MTN staff don't know what they are doing and are ***********. </p>

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