MTN SAMSUNG WARRANTY FAILURE

<p>A CONTRACT WAS TAKEN OUT AT MTN COASTLANDS ON 24/3/2017 FOR A SAMSUNG GALAXY S7 EDGE. 2 WEEKS LATER ON 7 /4/2017 THE SCREEN DEVELOPED A FAULT AND THE PHONE WAS TAKEN BACK TO THE STORE THE NEXT DAY WHERE WE WERE TOLD THAT THERE IS ONLY A ONE WEEK WARRANTY ON THE PHONE AND WE SHOULD TAKE IT TO SAMSUNG IN NANDI DRIVE AS THEY WERE CLOSED WE COULD ONLY TAKE IT ON THE MONDAY WHERE WE WERE TOLD THAT NOTHING COULD BE DONE IN DURBAN AND THAT THE PHONE WAS TO BE SENT TO JNB IN ORDER FOR A REPLACEMENT PHONE TO BE SENT AND WHICH WOULD TAKE 2 WEEKS. AS THEY DID NOT HAVE ANY LOAN PHONES THIS RESULTED IN BEING WITHOUT ANY PHONE CONTACTFOR TWO WEEKS. THE INABILITY TO GET A SATISFACTORY RESULT FROM EITHER MTN OR SAMSUNG RESULTING IN A 2 WEEK PERIOD WITHOUT A PHONE WHICH WAS VIRTUALLY BRAND NEW IS A SHOCKING OUTCOME. </p>