MTN & SAMSUNG SERVICE - NON EXISTING

Good Morning Hope this email finds you well I have the below complaint against the service providers mentioned in subject line. I wanted to upgrade my contract on 01/06/2019 and was told I cannot as the new month specials was not yet loaded. I had to come back on 03/06/2019 to MTN Menlyn ground floor to eventually upgrade. I took a Samsung A70 that was advertised with a power bank and smart watch. The Samsung representative assisted me to set up my phone and redeem my accessories. She took a screenshot of the power bank being ordered and I asked her where is the watch. She confirmed it’s a package and it will be delivered with in 14 days. The power bank arrived more than a month after the upgrade and still no watch. I then phoned Prince the consultant that helped me with the upgrade and he said he will escalate with Samsung. This same sentence was given to me about 3 times after that. I then asked for the manager of the stores number Owen that was Given to me. I asked him and I was informed Samsung don’t have stock. I need to be patient which I was. I phoned again and was done informed that Samsung changed courier company and there will be a delay. 45 days delay. I then went to MTN website to lodge a complaint and up until today nobody contacted me to find out or tried to resolve the matter. No feedback I went to hello peter and lodge a complaint against MTN and Samsung as they are blaming each other and the client suffer. Still no call from MTN but Samsung did. They need and email which I never received from their representative setting up my phone. I have sent Samsung the screen shot and a photo of the contract in June book. I was told by a very rude guy name beka from Samsung that they can’t assist me if I don’t have the email. That was said over a recorded line. He also phone me and said sir I will give you feedback before COB after I requested it before 12 and that also never happened. Two major companies not delivering and one supper disappointed customer.(8 years plus)