MTN & SAMSUNG - GET YOUR ACT TOGETHER

I can only say that I'm very disappointed with the marketing of their recent offer of a free sanitising wireless charger. Firstly MTN made no communication with me as to how to go about claiming said offer. When I did get the information it took numerous attempts online to get the Samsung System to accept and acknowledge my claim. Days late no response!! I then called their helpline - consultant 1 tells me there is no record of my claim, this despite the fact that I have a confirmation email with a ref number. She then goes on to do some research - my call gets unexplainably dropped & she doesn't call me back despite having all my details. I then call helpline again - consultant 2 tells me she can't see or do anything! But logs an escalation & I get a ref for that. Today I call again - Consultant 3 confirms that my cell number is on the system with corresponding escalation ref number. What can she do? Log another escalation. At no point did any of the consultants take the responsibility to call me back or get someone else to do so. SERIOUSLY SAMSUNG - do you think your market for the Note Ultra 20 has the time to mess around for your paltry free charger. Disgusting - if I wasn't locked into a contract with MTN I would return this device just on the principal - have some respect for the time of your customers.