MTN / Samsung deals - USELESS - 1yr and still WAITING

MTN / Samsung - Black friday deal. 2017. please find below all relevant emails....

i can be contacted on ********** zidane08022@gmailcom

These are the persons involved which nobody has responded as yet... ********** ********** ********** "Arusha Sookdeo [ MTN ********** ********** **********

My problem that i have been experiencing with MTN / Samsung over the past year. - I signed up a promo for Black Friday last year for a Samsung TV which up until today i am still waiting for. - I have been in contact with the store and their staff on numerous occasions and no help in a year. The only person that entertained me was Emanuel, who always followed up, but eventually told me that he tried and nobody is responding. - Rozana the branch manager hasnt called me a single day or sent me an email - The delivery company called me months ago and asked for my TV license, which i sent via email - Emanual has a copy. - I have been paying for this for a year with no product. - I need this cancelled and refunded asap or my TV delivered asap.

Please can someone assist me All relevant info and docs are with the MTN store at Pavillion. Emanuel has sent all info to the relevant persons.

IF I DONT ANSWER MY PHONE WHEN SOMEBODY CALLS, PLEASE SEND ME AN EMAIL, AS I AM IN MEETINGS MOST OF THE DAY.

Zidane Mohamed **********

---------- Forwarded message --------- From: Emanuel Reddy [ MTN South Africa ] ********** Date: Sun, Apr 8, 2018 at 4:22 PM Subject: FW: SAMSUNG TV DEALS To: Samsung ********** Cc: ********** **********

Good day

Kindly provide an update on the attached.

Warm regards,

Emanuel Reddy

Administrator: Office

**********

T ********** \ ********** | F | mtn.co.za

MTN SA

South Africa

********** 474

This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thanks for your co-operation

From: Emanuel Reddy [ MTN South Africa ] Sent: Wednesday, 21 February 2018 1:28 PM To: Arusha Sookdeo [ MTN South Africa ] ********** Subject: FW: SAMSUNG TV DEALS

Kind Regards

Emanuel Reddy

Customer Sales Representative | Cell: ********** | Email : ********** **********

From: Emanuel Reddy [ MTN South Africa ] Sent: Friday, January 26, 2018 7:02 PM To: 'Samsung' ********** Cc: ********** < >; ********** < >; Suvan Maharaj [ MTN South Africa ] < >; Rozana Hasson [ MTN South Africa ] < > Subject: SAMSUNG TV DEALS

Good day

Please find a list of clients that did not receive the tv and memory card when Samsung had the promo.

Note that the attached email states that the client will qualify if they are captured on the promo dates.

Kind regards

Emanuel Reddy

“The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. ”

---------- Forwarded message ---------- From: ********** ********** To: Xavier Kam Mtn Channel ********** "Shahim Sheik [ MTN South Africa ]" ********** Cc: "Suvan Maharaj [ MTN South Africa ]" ********** "Arusha Sookdeo [ MTN South Africa ]" ********** "Emanuel Reddy [ MTN South Africa ]" ********** "Rozana Hasson [ MTN South Africa ]" ********** Bcc: Date: Thu, 28 Dec 2017 18:22:28 +0000 Subject: Re: TV DEALS Hello Team,

As per conversation with Xavier and MTN stock meeting all deals captured on the specified dates will qualify for the TV,

Please resolve urgently

Thanks Naz

Sent from my iPhone

On 28 Dec 2017, at 16:58, Rozana Hasson [ MTN South Africa ] ********** wrote:

Hi Naz

Please can you assist as per conversation we were told all customers who has signed documents from the 15-18 December will qualify for the TV deals.

We have escalated it to Samsung and they have rep**** that the phones needed to be activated during those dates however this was not possible due to the stock issues we experienced.

As per Jennifer we were requested to email ********** and Samsung response was that the customers do not qualify as the activation dates does not correspond to the dates stipulated. I have tried calling Jeniffer and Rendall but I assume they are on holiday and no one is returning our calls.

Please advise best way forward.

Regards

Rozana Hasson

Store Manager | Cell: ********** | Email : ********** <image001.png>