1 reviews | Active since May 2015
MTN Sales Reps are SO rude!
i had problems with my MTN contract so I head down to MTN Loch Logan for assistance since I've already called to ask what is wrong with my contract. They advised me to come to the store for further assistance. When I came to the shop all the sales rep's were busy (which is understandable) so I asked if there is someone else who can assist me. The gentleman curtly said someone from the back will come and help. After a while the other sales rep called me. From the beginning I got the feeling that she was disinterested to help me. When I explained my problem she rudely said that she can't help and I need to phone 080 (AFTER THEY TOLD ME TO COME TO THE STORE!!) I was really not treated well by either of these two sales reps. Im so dissatisfied that I'm thinking of leaving MTN because at first they mess up my contract and then handle me very badly for something that THEY did wrong.
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employees should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employees should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Veronica
REQ:***