jB
jason B
1 reviews | Active since Nov 2012
04 May 2015, 15:44
MTN Sales person lies
my wife bought a wireless router for work and was told when she bought it that she could not cap it at a limit of 1gb, now we go over our limit and of course they rip us off insanely for being over. My wife calls to ask about her huge bill and then gets told she can cap it. So now we have been ********** all because of MTN useless salesman who probably **** for this exact reason to make MTN money and rip the customer off. I was about to cancel my vodacom contract and go for MTN but now will make it my life mission to bad mouth MTN at every time i can.
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 May 2015, 10:00Hello sadigger,
Thank you for your feedback.
We would like to sincerely apologise that you received such poor service .
We value your feedback and would require more information to ensure that the incident is brought to the attention of our Franchise Manager.
Information required:
Cell phone number or Account number of the router.
Branch & Sales person.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your feedback.
We would like to sincerely apologise that you received such poor service .
We value your feedback and would require more information to ensure that the incident is brought to the attention of our Franchise Manager.
Information required:
Cell phone number or Account number of the router.
Branch & Sales person.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply18 May 2015, 10:00
Official
Hello sadigger,
Thank you for your feedback.
We would like to sincerely apologise that you received such poor service .
We value your feedback and would require more information to ensure that the incident is brought to the attention of our Franchise Manager.
Information required:
Cell phone number or Account number of the router.
Branch & Sales person.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your feedback.
We would like to sincerely apologise that you received such poor service .
We value your feedback and would require more information to ensure that the incident is brought to the attention of our Franchise Manager.
Information required:
Cell phone number or Account number of the router.
Branch & Sales person.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***