MTN Sales lie
<p>This is the second complaint. First complaint logged on 4 October, no response.</p> <p> </p> <p>I was contacted by a MTN sales person who gave me incorrect information regarding a contract which is now signed and being paid for but I cannot get what was promised. I spoke to your branch at Meadowdale yesterday and even your own people say that whoever the sales person was **** to me.</p> <p> </p> <p>I was told that I can cancel my existing contract as I qualify for an upgrade, only to find out if I cancel i pay over R6000 penalty for early termination. I was told that we could move my wife's number to my new contract which we also cannot do. Now i have two very ****py phones and number and a conract being paid for which I do not need nor use. Your Sales people lie to get a sale and now I must pay another unused contract unused phones unused sim for 24 month.</p> <p> </p> <p>I have been with MTN since cellphones exists, but if this is your business ethic I will make a point of telling everyone I know how you lie to get a sale then everything that was promised cannot be delivered and I must still pay. I will be cancelling all three my contracts with you in due time and will never ever deal with or have anything good to say about MTN.</p> <p> </p> <p>You do not even have the decency to contact me since my first complaint. I will make a point of costing you more business. I will go on every platform complaining how you lie.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused
Please note that an urgent escalation has been sent to our After sales Division to assist and rectify sales done on the phone. A call back will be done to resolve the request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused
Please note that an urgent escalation has been sent to our After sales Division to assist and rectify sales done on the phone. A call back will be done to resolve the request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
