1 reviews | Active since Oct 2012
MTN Sales Direct Call Centre
Dear MTN. Please stop telling your customers to call the MTN Sales Direct Call Centre on ********** 667. This line absolutely never gets answered. I've been desperately trying to sort out an order for the last week now at different times of the day each time waiting upwards of 20 minutes and then giving up.
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,