MTN SALES DEPARTMENT ****

MTN South Africa is charging me for an 'early upgrade' I did not request. My phone has been blocked, I am unable to connect to network because I have an outstanding fee of R17600 from an early upgrade I did not ask for. One of your sales agents charged this onto my account after a call where I had emphasized not wanting a data upgrade, I guess they just wanted to create a sale for themselves so they could meet their sales target. Now my account shows this large debt and I am being threatened with legal action. I have tried to call customer services and there has been no response, your sales agents keep dropping the phone on me. This whole fiasco with MTN has shown me that they do not care about their customers, no one has made any real action towards helping with this issue.