iM
innocent M
1 reviews | Active since Jan 2013
25 Nov 2015, 15:49
MTN sales department
I have been a loyal mtn contract customer for the past 4 to 5 years and now when i tried to apply for an internet modem device the service i got was not great at all given the fact that i have three contract mobile phones with mtn.After wasting so much time with the agent on the phone i was then told to go the branch to apply for the modem.The reason was not clear to me why i should go to the branch.Yes im a foreign national but surely mtn has all my records i deserve to be treated with respect and dignity.
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MTN South Africa's replyOfficial
27 Nov 2015, 15:11Hello iwatezie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply27 Nov 2015, 15:11
Official
Hello iwatezie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***