MTN SALES CONSULTANT LAUGHS AT MY PROBLEMS

I am writing today as I am absolutely mortified by the experience that i have received from MTN in the last 2 weeks.

I really regret taking up another contract with them, infact, if i had it my way, I would cancel everything.

A lady called me and advised that my contract is due for an upgrade and offered me a deal. I told her to give me 2 days and call me back, which she did precisely. All was well on the phone, she gave me the MTN S package that includes 100 anytime minutes, 100sms and IGB daytime data and 1GB night time express and she also added a booster that includes an extra 50 anytime minutes.

When I received my contract, the booster was not added, and when i queried with the sales lady, I was told that it will definitely be added and I was happy.

Shortly after that I was credited with my data and minutes, however it was not the package that I chose. I was credited with the MTN XS package, WHICH ONLY INCLUDES 50 MINUTES, 50 SMS AND 500MB OF DATA, I was very upset, so i called MTN and kept getting pushed from person to person, nobody wants to help or can help. Every person that I spoke to at MTN doesn't seem to know the company policy and procedures. Its really pathetic.

Every person that i spoke to gave me a different number to call, and when I asked if this is a chargeable number from My MTN cell phone, I was always reassured that it is a free number. In the end I spent over 65 of my own minutes try to resolve a problem that was created by MTN, and I got charged for those calls without any positive outcome what so ever. Up until now, there is no resolution.

When I called the sales lady again, she actually found my problem quiet amusing and was laughing at my situation, which really upset me.

I was off sick from work since last week, and stuck at home with no airtime or data, and instead of trying to rest and get better I had to stress and worry about these problems with MTN.

I am absolutely disgusted with the behavior of their staff and wish to never do business with them again. AND I WILL DEFINITELY BE SPREADING MY PATHETIC EXPERIENCE WITH WHO EVER I COME INTO CONTACT WITH.