MTN Sales ****

I signed up for a MTN month to month uncapped data 5G router 24th August 2024. I spoke to the sales person online who advised that I only need to pay R627 as my first payment and for the following months I’ll be paying R499.00 monthly. I gladly accepted the offer and proceed to sign up with the agent. He sent me a payment link whilst on the line, I paid and as soon as it cleared on his end, he confirmed my delivery details, I received the router on the 28th of August and switched it On, on the 29th of August. I realized that the signal was problematic, but thought to my self that it’s probably adjusting. I kept trying new tricks to try and resolve the signal issue, but I wasn’t winning. I then called MTN on the 12th of September 2024 to report my issue, my called was passed to the technical team, I spoke to the agent that advised me that the towel in my area was down, i explained that it’s been an on going issue for some time, she insisted that it was a tower issue and there was nothing I could do with it. Days went by, no signal, I called again on the 19th to report the same issue, I spoke to an agent, who advised that my number was suspended because of non payment, that I owe MTN R439. I asked how am I owing this amount yet it’s not even been a month with this device and I’m been struggling with connection. He said that was because I was meant to pay for two months in advance when I made the first payment, hence why my account has been suspended. I was ****med by MTN, the sales agent mislead me and now I’m in a debt I was not aware of and still don’t have connection.