RL
Rolan L
1 reviews | Active since Dec 2019
07 Dec 2019, 18:11
Mtn sales
I app**** online for a Mtn contract and Mtn was supposed to be in contract with me within 24 hours, it as now been over a week and no one from Mtn contacted me with regards to a new contract , I called Mtn sale and was transferred to different or out sourced sales team , but no can help with getting the contract done even though I have reference number, this is extremely disappointing and frustrating, especially when you as a potential client as to call the call center several times and still receive no help.
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MTN South Africa's replyOfficial
11 Dec 2019, 08:13Good day Rolan L,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that there is a much easier way to apply for a contract. Please contact MTN Direct on *** (free from your MTN line). Once approved the device will be delivered directly to you.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that there is a much easier way to apply for a contract. Please contact MTN Direct on *** (free from your MTN line). Once approved the device will be delivered directly to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply11 Dec 2019, 08:13
Official
Good day Rolan L,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that there is a much easier way to apply for a contract. Please contact MTN Direct on *** (free from your MTN line). Once approved the device will be delivered directly to you.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that there is a much easier way to apply for a contract. Please contact MTN Direct on *** (free from your MTN line). Once approved the device will be delivered directly to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,