MTN........sad

<p>i lost my cellphone and filled in an insurance claim form two months ago at my nearest MTN store. I am still waiting for someone to do their job. this is poor service. Imagine how much i would have missed out on if i didnot have another cell phone. these are the kinds of things that make people lose loyalty. this is the second time i have had to write on this site, and guess who made me write here the 1st time.....MTN. this is just not good service. now that my contract is due for an upgrade i am receiving calls everyday from MTN, and i keep telling those consultants that i wish i was really upgrading but truth is i actually need a phone to begin with. two moths is a very long time to keep someone waiting for a claim on a cell phone. the cellphone i am currently using does not use BIS which means im actually paying for BIS that i can even use and i buy data bundles on top of what i pay for. This is not right please deal with this matter. </p>