MTN SA Wrong Delivery and False Ads!!!

I am writing to express my dissatisfaction with the service I have received from MTN regarding an error made on my recent Galaxy S24 Ultra deal. Despite multiple attempts to contact the Sales Department via email, I have not received any assistance in resolving this issue.

The error in question pertains to the delivery of an incorrect Galaxy Watch model, as well as the non-receipt of a R2000 voucher and freebie that were included in the deal. I had specifically opted for the R1179x36PM package, which includes a Galaxy Watch 6 Classic and a choice of one freebie. However, the watch that was delivered to me was not the Classic model, and I have yet to receive the voucher and freebie.

I am disappointed with the level of service I have received from MTN, as I have never previously encountered any problems with the company. I would appreciate your prompt attention to this matter and assistance in rectifying the error.