MTN SA: VERY POOR SERVICE DELIVERY

I have been a customer of MTN since 2001 (Account nr A053218) and at first experienced great service from them, however the moment that I have switched from a debit order to eft payments, MTN would suspend my lines even before payment date and without any warning.

This issue was addressed several times with MTN since 2017 when it first started.... I had 5 different contracts at the time and now only have three contracts / lines.

Despite MTN's empty promises and even the fact that I received emails from MTN indicating that my query had been resolved, they still continue to suspend my lines without prior communication / sms'.

I have several emails as prove in which I requested MTN to send my monthly statement of account before payment is due every month, and although they promised to do so, it was not done.

Last month and the month before (June), I only discovered that my lines were suspended when I attempted to make a call to a customer. Whenever this happens, the only way to get my lines re-activated, is to phone MTN's call centre, explain the problem and request them again to send me statements timeously in order for me to pay the outstanding balances. The outstanding amount is then provided by the Call centre operator after which payment is made and my lines re-activated. It is not only time consuming to do this every time whenever I discover that my lines are suspended, but also a huge frustration as you don't always get through to the call centre easily. I have informed MTN many times that I am not unwilling to pay for their services, but I have to know what the balances are before making payment. My last email was sent to MTN on 26 July 2021 after my lines were yet again suspended, INFORMING THEM THAT I AM VERY MUCH UNHAPPY with the fact that they don't resolve the problem, to which they rep**** that my statements would be delivered to my email address.

I again followed up with MTN as to getting a full response on my email that was sent on 26 July, but they only ignore the email as in the past. I also explained to MTN that if they would go back into their phone recording history (of which you are warned when you make a call to the call centre, that "all calls are being recorded"), they would be able to realise how many times I have tried to resolve this matter.

I am really sick and tired of the "no-care attitude" received from MTN and hope and trust that this review will help them to improve on their service delivery.