MTN S.A THE GLEN SHOPPING CENTER - ******** DEBIT ORDER ON GOODS NOT RECEIVED AND SERVICES NOT RENDERED

MTN THE GLEN SHOPPING CENTER (branch by bank city)

Subject: ******** DEBIT ORDER AND UNAUTHORISED CONTRACT OF GOODS & SERVICES NOT RECIEVED

On the 17th of November I went to MTN The Glen shopping center looking for an uncapped deal for my home, especially because MTN is the only network that can offer better connectivity in Siyabuswa, I stay in Jhb currently hence I went to an MTN store near me, but I needed the package for Siyabuswa (I work remotely).

After an 1hr 30 mins or so of trying to find Siyabuswa on their network map and find the coordinates, they (Sylvester and Bongani) only then tell me that they only have 1 5g router and it is due to be delivered to another client already.

In the mist of all this sercing and locating, Sylvester still continiues to request more documents , so I am hopeful that they would make a plan then that I leave with a router and wifi plan. I even asked him "what then would happen if you can't find the coordinates you are looking for and you have already activiated a contract against my name?", he gave me a half cooked answer and honestly I didnt have time for that, I still had a 3 hrs trip to Mpumlanga awaiting me.

After another hour, the mall is about to close, they then ask me to to the other MTN branch and ask for Connie (bless her soul - she was amazing). and I do that. Connie and I eventually find a way around the matter and I leave there with a prepaid only LTE deal, as that's the only coverage availabe in my area.

on the 1st December, I wake up to a debit order from CLEMATE: 479012*4058 AMOUNT: R599 TRANSACTION DATE: 29 NOVEMBER ***

5 days ago (1 Dec 2022) I sent an email and asked them (Sylvester) to help sort out this error (on their end) that's costing me hard earned resources seeing that I do not have the 5g router nor the internet services I was debited for. and this is a 24 months contract might I add. And even explained that I am in a position to drive back 3hrs to jhb as I have relocated and it is way off my grid now.

I recieved an email the next day as requesting for my I.D nuber and I promptly responded in hopes of being assisted sooner.

I sent a request for an update on the matter on the 3rd of december 2022 and I have been flat ignored.

I cannot be possibly expected to be calling the center every month end because they are *****ing my money!