MTN SA stilling from clients

Hello Peter, my name is Noluthando Mhatu and I have a contract with mtn. On the 6th of every month they load 56GB data, R60 airtime and 4000 voice minutes. On the 6th of February 2025 at about 9ham, I received an sms notifying me of the data and voice minutes and airtime as usual, but my fone kept showing no internet connection. So I checked the balance which reflected in an unusual menu which showed momo, extra time and things like that but didn't reflect the new data and voice bundles.

I foned mtn around 11 on the same day to report the matter and they gave me number that deals with contract customers, which I called, but my query couldn't be resolved cause they told me I don't have a contract with mtn number directly, it belongs to a group but after confirming the account number and they verified the cell number. They told me the data was loaded and I finished it. Which I queried because, my held whattsapp messages and emails would have come through as soon as the data is loaded, besides. At least even if it's for a minute my internet should be connected and then maybe go off after some time. They advised me to call the following day.

The following day which is the 7th I called and they told me my 56gb data was used up over night and was finished at 5am because I left some app on, I queried that saying I called the previous day, if I used up the 56 gb overnight where was it yesterday. I then requested a report which they refused to give me and gave me a call reference number and asked me to call the following day.

I then foned Thabani who is said to be our account manager who then said, my icloud used up my data. Please note I logged out of cloud in December 2024, my apple phone and apple watch is currently in my safe and not in use. I stay alone so there is no way someone could ha accessed it, besides when I icloud updates, it requires my face ID and a password, also my iPhone should be on for that t happen. Which has never happened since last year. He then promised to get back to me, he refused that the lady who liase with mtn on behalf of our Municipality prints me my report and since then he requested my email address, my consent to access my account and has never got back to me. I am paying a lot ot of money for those services and request that you assist me in getting justice.