1 reviews | Active since May 2016
MTN SA *****ING MY MONEY - DEDUCTING *******LY FROM MY ACCOUNT
<p>FOR TWO MONTHS MTN HAS DEDUCTED MORE THAN WHAT MY CONTRACT VALUE IS THAT I SIGNED FOR. I FIRST CONTACTED MTN ON 14 APRIL 2016 AND I AM STILL WAITING FOR MTN TO RESPOND. I HAVE COUNTLESS EMAILS, SOCIAL MEDIA INBOX MESSAGES, AND CALL LOGS TO PROVE THAT MTN ARE IGNORING ME. I WANT MY REFUND!! YOU ARE *******LY DEDUCTING AN UNAUTHORISED AMOUNT FROM MY ACCOUNT AND I BET IT IS GOING TO HAPPEN AGAIN THIS MONTH (3RD MONTH IN A ROW). I CAN NOT BELIEVE HOW HARD IT IS TO GET THROUGH TO MTN AND THAT AFTER MORE THAN A MONTH I HAVE GOTTEN NO FEEDBACK OR ASSISTANCE FROM MTN!!!!! </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that we are unable to retrieve any information using the ref # you have provided on your post. Kindly provide us with your MTN contract number of MTN Account number so that we can attend to the matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that we are unable to retrieve any information using the ref # you have provided on your post. Kindly provide us with your MTN contract number of MTN Account number so that we can attend to the matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***