MTN SA ****** and poor service

I have been struggling to get an application for a data contract wth MTN since November 2021.I have tried by email,telephone and now in person.It was worse in person,the lady assisting me from their Mall of Africa store had zero interest.While attending to me,she kept talking to her colleague about something on his phone.I have never experienced so much lack of professionalism from one institution.I have escalated the matter on different levels and to date there is no response from MTN.I suppose mit next step is ICASA.I suppose MTN has no acknowledgement for their black customers,hence the amount of disrespect we encounter when it come to customer service.