MTN SA **** POOR SERVICE, NOT GIVING SERVICES THAT HAVE CLEARY BEEN PAID FOR

MTN SA has suspended my Cell phone three months in a row for the same thing. I receive my statement from them around the 20th of each month (contractually due on the 1st of the following month) within 3 to 4 days I receive an email from MTN stating that m account is in arrears and that if it is not paid within 10 days legal action will be taken, the next day the cell phone in question gets soft locked then hard locked. Now bearing in mind that this has all happened before the contractually due date of payment and to top it off the invoice from MTN states that the payment must be made by the 7th of the following month. Last month my Cell phone was suspended for approximately 12 days no incoming calls and no outgoing calls for an account that is fully paid up to date, my next question is do i get any refund for the service that was paid for but never received. What about loss of income as this cell phone is my primary business communication. I have spoken to the call center champion as well as the supervisor unsuccessfully. Once again bearing in mind that i have had to follow this process three months in a row, one call in the morning, one at lunchtime and one in the evening for 12 days before the line gets reconnected. In other words for in the last three months my line has my cell phone has only been functional for less than two months so MTN has received payment for three months of service and has only supp**** les than two months of service.

Can anybody help me with the ombudsman's number or email address I'm at wits end.

MTN SA service has become really bad.