ZM
Zamachungwa M
1 reviews | Active since Dec 2016
05 Jun 2019, 09:52
MTN SA - Pay back the money
A ********** account was opened in March 2018 and to date I have not received my money back. The team sent me a text message in Jan confirming that the account has been closed and 5 months later I still do not have the money.
This is the same company that threaten to ***** my credit record when I refused to continue paying the ********** account they did not want to close off after over 8 months.
The efficiency displayed in collecting money aught to be visible when it comes to paying back.
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MTN South Africa's replyOfficial
06 Jun 2019, 08:50Good day Zamachungwa
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation we are in the process of getting banking to process the refund for R -1,139.06. I will advise once this has been done.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation we are in the process of getting banking to process the refund for R -1,139.06. I will advise once this has been done.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply06 Jun 2019, 08:50
Official
Good day Zamachungwa
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation we are in the process of getting banking to process the refund for R -1,139.06. I will advise once this has been done.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation we are in the process of getting banking to process the refund for R -1,139.06. I will advise once this has been done.
Warm regards,Mazwi ZumaComplaints Analyst