MTN SA - Nonsense

Two days with no connection. I contacted Mtn fibre Supersonic and the lady who was supposed to assist me told me she would log a ticket for further assistance because from her end she couldn't pick up anything about my router. She proceeded to tell me that someone would call me at 3pm ( no one called). I called them again at 6pm and the next lady says she can see that a ticket was logged so I have to wait for the next day for someone to assist. ***!!! Two days with no connection and then later to receive no assistance and get told I still have to wait!!! I am livid. Poor customer service and no assistance from such a big company.