MTN SA & MTN East Gate Complaint

MTN South Africa I want to put forward an official complaint against MTN South African and MTN East Gate.

I have been trying to open a new MTN contract for almost 2 months now with no success. A ********** MTN account was opened in my name more than a year ago, I had my account blocked as MTN did not do the necessary vetting and allowed a ******** to open a ********** account in my name. I then wanted to open a new MTN account only due to experiencing signal issues at my home with my current service provider and I have just experienced shocking service since. I went to Hendretta at MTN East Gate in January who told me to phone the SAFPS to sort the issue out as she couldn’t assist. I did as she asked and Venessa at the SAFPS advised that everything was cleared on 27 January and the listing should clear within 5-7 days. I went to MTN East Gate again after more than a week and still I couldn’t open the account. I was told to get a letter from SAFPS this time. Venessa sent a mail with the info which I sent to Hendretta together with an MTN ***** department letter (ironic that MTN sends me a letter to send to MTN?) to clear my account on 14 Feb. Hendretta told me after another infuriating visit that all will be sorted within 24-48 hours. She then phoned me on Wednesday 19 Feb (after much longer than 48 hours I might add) at 9 AM to advise everything is cleared, but she will phone me back at 11 AM on the same day to confirm. Wednesday, Thursday, Friday and Saturday passed without any phone call from her. I tried calling on Saturday 22 Feb, her number went straight to voicemail. I then tried again today 23 Feb and she phoned me back eventually. At first she was not sure who I was. She then proceeded to make a list of excuses and apologised for not phoning me back. I went to another MTN store and they advised that the listing was still not cleared. I asked Hendretta then to find out and phone me back within 30 minutes, after an hour I had to phone her again and she told me the people that needed to clear the listing aren’t available today.

Does MTN not want me as a customer or don’t they need more customers? If the latter is the case then I understand and will spread the word on your behalf!