MTN SA is a ****, they are *********** and ******.

I called MTN 135 number on the 7 Oct 2022 to give notice to terminate my contract which was expiring on the 08 Nov 2022. The agent advised me to call on the next business day which was the 10 Oct 2022 as she can't activate the cancellation on the system because I called a day early, and further advised that because the 08 Oct falls on a Saturday the Retentions department does not work on weekends so I needed to call on the next business day.

On the 8 Oct 2022 I sent a written formal 30 days notice nonetheless and I got an auto response email with a reference number and that an agent will try to get back to me within 24 hours as per ICASA guidelines. A month later no Agent got back to me.

On the 10th Oct 2022 I called MTN 135 again, now I was given a different story by another MTN Retention Agent that she cant terminate on the system, because the cancelation rule says I need to call a day before the contract expires to terminate my contract.

I then sent another email to MTN retention on the 10 Oct 2022 still because I was confused by the different stories I have been getting from the MTN Agents... Still no Agent got back to me after the email on the 10 Oct 2022.

Come the 07 Nov 2022 I called MTN 135 yet again to check the status of my emails and I was told no cancellation was activated on the system, The Agent advised that she will activate the cancellation for me and she told me that the contract will then be zero rated which means I will not be charged. Now to my surprise I got an email that the contract is on a month to month and I will be charged R995.652 as all promos have expired.

I called again on the 21 Oct to dispute this, I am being sent from one department to the other.

I am very dissapointed in MTN, your customer service is appalling and has left a bitter taste in my mouth. MTN SA must not dare debit me R995 because of their *********** Agent