MTN SA INEFFICIENCIES ARE NOT MY PROBLEM!!!!!

Since early May 2023, I've been trying to cancel my contract only to be told today that my instruction, despite telephonic and email communication, was not actioned by MTN.

On 9 May I called MTN to issue notice of intention not to renew the contract. The consultant informed me that my contract expires in August and I should call in July. On 06/07 I sent an email to *** with a notice to cancel the contract when due for renewal. I only received a notice of receipt from that email. On 10/07 I spoke to a consultant who informed me that my contract ends on 26/08 and that was not yet within the 30-day notice period. On 28/07 I spoke to another consultant who indicated that she would send through a notice of cancellation and my last payment is August.

Today, YET AGAIN, I get a call that my contract is due for renewal. I again call retentions and speak to another consultant who tells ME THERE IS NO NOTICE OF CANCELLATION ON THIS CONTRACT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! He then tells me to hold and then drops the line!!!!!!!!

HOW IS THIS POSSIBLE????

I have done everything I needed to do to cancel this contract and somehow I knew this was the kind of nonsense I would hear from MTN.

I have canceled this contract. I have given sufficient notice - GET IT RIGHT MTN!