MTN SA, Incompetence at a high level...

This is the second time I am writing about MTN SA. My partner took out a monthly contract and canceled in Nov 24. They are still charging her for the service and we contact head office only for them to tell us we must go in again and cancel. We contact the north gate branch and advised them what has happen on the 20th Dec 24 and then again on the 3 Jan 25. To Date I have not received a call back from the branch.

It is now going to affect her credit score. We requested a manager to contact us but I guess they are so busy that they can't contact or help their clients. I think they think they doing us a favor here.

Can someone please help...do have to take legal action here.