MTN SA ******* debit orders

Good day all,

I would like to express my disappointment with MTN South Africa for the following reason:

I took a phone on contract which I was supposed to pay over 2 years since June 2019 for a fixed instalment of R272 a month. I religiously made all monthly instalments until the last instalment that was due in May 2021. I decided not to upgrade my previous mobile handset. This would mean no further deductions from MTN, but I was wrong. The next month in June I saw an amount for R109 go off my account with an MTN reference. I thought maybe there were some admin fee I had still to cover but it was far from this. I went to the nearest MTN store only to be told to call customer support as they do not deal with accounts issues in store. When I called the number given I was told they could not see my account in the system and it was most likely due to my accounts having been paid off at the end of this call I emphasized that they cancel any debit order as I had already finished paying. In July MTN once again debited R109 from my account, and I had to call again. The assisting personnel assured me that the debit orders have been cancelled. To my shock today MTN SA has debited R350 from my ABSA account. I am not signed up for any mobile handset or data deal, thus what service are you providing to warrant deducting money from my account? Is this not *****? Truly I am very disappointed in MTN SA. Now I have to go and change my bank card to avoid ******* debit orders.