MTN SA Forcing Me to Pay for a Service I No Longer Need – Despite Following Cancellation Process

I am very disappointed with MTN SA. They are forcing me to continue paying even when I no longer need their services, and my contract with them has come to an end.

Earlier last month, I went to their branch and told them that as my contract is coming to an end, I do not want to continue with the data plan because I can no longer afford it.

They asked me to contact their contact centre and put in a notice, which I did (I have everything in my emails), and a case was open, but still to this point they have discontinued their data.

When I call the call center, they keep telling me I did not put any notice and the contract will continue. Now I am tired of this pillar to post they keep on doing.

I am not crazy, I know that I have served their required notice. I WANT OUT! I can not be forced to pay for something I can not afford.