MTN SA DISGRACEFUL SERVICE

We've had the worst experience ever since cellphones became available with MTN. Their service overall from Customer Care, Retentions and Online is pathetic, it I had to give service like that i will be too ashamed. The most incompetant people ever dealt with. Their systems are not functional at all - its cost us days we've spent on the phone, holding on endlessly without talking to anybody, sometimes up to 1,34 hrs. On one occasion, I was transferred from one department to another without any success, the total time on the phone was 2hrs 16 minutes! ! ! !Their promised turn around time does not get adhered to at all, its a laugh!!! This horrific experience started beginning Dec 2020 with MTN Online services ( biggest mistake to try and make use of this feature - it is not working, and even the MTN Branches has confirmed this). They cannot access some of the systems of MTN and even if they want to they could not assist us at all. Today is the 18th of January 2021, and no resolution whatsoever from MTN - the more emails we send, all we receive is an automated email with a reference number that they themselves go and cancell as case closed, After numerous requests via emails etc requesting them to phone us, they ignore our request and choose to forget about the situation. The last communication we received from MTN was on 11 Jan 2021 from Grace Monametsi - to which I sent a return email requesting her to phone me - till today nothing has come from my request. Her Ref ***. We received various reference numbers and if you are fortunate to speak to somebody, they are unable to trace the Ref # at all. I am billed for something, that I as the account holder did not authorise, no terms and conditions was read to me, and this is totally out of line what I requested right in the beginning, and cannot afford at this stage - this is theft - number in question ***. MTN systems does not communicate with one another, if you try and do an online upgrade it does not warn you as the client/customer that there is already a pending upgrade - so you can actually do more than one upgrade without being aware or warned by their systems, and all they do they go and cancell your order. I've tried to communicate to the complaints department (*** - given by consultant) our email comes back as undelivered as wrong address - after we've been given email addresses by consultants, then they , the consultant blocks our email. This is the 2nd month I am billed incorrectly, and not one consultant has kept their word in phoning us or even attempting to try to resolve this situation. Their promises does not mean anything and are worthless, it actually brings disgrace on the name of MTN SA. We have demanded to communicate to a Director or Top Management, and there we are blocked again, with the excuse the Manager will call us, which has not happened. We are not going to brush this away - WE DEMAND MTN TOP MANAGEMENT AND DIRECTORS TO BE MADE AWARE OF THIS INJUSTICE AND INCOMPETENCE OF THEIR STAFF - AND DEMAND TO BE CONTACTED BY SOMEBODY IN A AUTHORATIVE POSITION AS SOON AS POSSIBLE TO RESOLVE THIS DISTACEFUL SITUATION ONCE AND FOR ALL TIME. CONTACT NUMBERS: *** or *** WE ARE WAITING IN ANTICIPATION! ! ! ! ! ! D SADLER