MTN SA- ****************!

MTN has the worst possible customer service. In August 2020 I canceled my contracts and paid early cancellation fees, only to be told that I was given the wrong amounts to be paid. I refused to go back in store to pay for an error that was not mine, but was negligence on the part of the call center agent. I called numerous times thereafter to rectify and was promised I'd be called back by the call center agents manager, I am still waiting. In addition in January of the same year I canceled my insurance for a device that I no longer use, lo and behold they continue to deduct money of my account after I have had to put a stop payment on my account due to their inaction of actually canceling the contract after they admitted to the mistake. They have yet to reimburse me all the monies owed to me which they said they would. This is after I had to prove and collate all the documents proving the over charge deductions from my bank account. I now sit in New Zealand, and I watch as MTN casually *****s from my bank account. I approached them on FB messenger and they promised to assist. Guess what, another empty promise. I am fed up with this company. Firstly their call centers are shocking to say the least. You wait over an hour to get helped. Their stores are no better, because everything gets directed to the call center anyway. I am fed up. They need to be investigated for theft from innocent people.