MTN SA costing me a house

@MTNSouthAfrica is the cause of me not being able to buy property!

I have been struggling for two years to close an account with them of a contract that expired. After cancelling the contract, I became aware by means of clear score that the account is not closed. They refused to admit that the problem was on their end. I was help by Carem in the retention department and I even spoke to her supervisor Ms Ismail. But in the I had to pay R5000 for a mistake they made. Even when I requested the recordings of the call when I cancelled… @MTN denied me this. So, why are calls recorded if we as customers cannot be granted access to them when wanting to proof the company was in the wrong???

I ended up paying paying the R5000 (and I truely feel @MTN need to refund me cause it WAS their mistake not mine!), I got a paid up letter. A year later upon starting the process of buying a house… the sale cannot go through cause @MTN still shows up at transunion with arrears on my name. For months and have gone to their store and phoned and e-mailed but no luck… :( I don’t know what to do anymore cause now I have a bad credit score and are unable to buy a house due to @MTNSouthAfrica!!

Please please help… anyone please!