ZN
Zwakele N
1 reviews | Active since Oct 2019
17 Oct 2019, 13:02
MTN SA contract overcharging
Having endless problems with MTN took a contract for R199 and have the documentation for R199. However when It comes to month end I get billed R300 this has been ongoing since inception in July 2019.
Sad part is im paying the extra R100 and 3 months into the contract no one from MTN seems to care or resolve the issue its really sad as the consumer as there is nothing I can do except fork out the extra payment.
Once I stop the debit order payments I will have credit rating problems because of the stupid MTN SA and their consultants who are robbing me in broad daylight
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Replies (2)
MTN South Africa's replyOfficial
21 Oct 2019, 22:50Thank you for your post.
We sincere apology for any inconvenience caused to you.
Our billing department required the copy of the contract and the deal code you have signed with the store as per reference ***.
We have sent the request to MTN SA Liberty Midlands Mall store to assist us with the information requested before the billing department will correct the package and any credit pass to account.
We are waiting on the information.
Kind Regards,
Alice van der Merwe
MTN
We sincere apology for any inconvenience caused to you.
Our billing department required the copy of the contract and the deal code you have signed with the store as per reference ***.
We have sent the request to MTN SA Liberty Midlands Mall store to assist us with the information requested before the billing department will correct the package and any credit pass to account.
We are waiting on the information.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply21 Oct 2019, 22:50
Official
Thank you for your post.
We sincere apology for any inconvenience caused to you.
Our billing department required the copy of the contract and the deal code you have signed with the store as per reference ***.
We have sent the request to MTN SA Liberty Midlands Mall store to assist us with the information requested before the billing department will correct the package and any credit pass to account.
We are waiting on the information.
Kind Regards,
Alice van der Merwe
MTN
We sincere apology for any inconvenience caused to you.
Our billing department required the copy of the contract and the deal code you have signed with the store as per reference ***.
We have sent the request to MTN SA Liberty Midlands Mall store to assist us with the information requested before the billing department will correct the package and any credit pass to account.
We are waiting on the information.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
ZN
Zwakele N's updateReviewer Update
22 Oct 2019, 08:27Hi phone number in connection ***
My ID number is ***
Please assist as this is frustrating and creating unnecessary financial strain.
My ID number is ***
Please assist as this is frustrating and creating unnecessary financial strain.
ZN
Zwakele N's update22 Oct 2019, 08:27
Reviewer Update
Hi phone number in connection ***
My ID number is ***
Please assist as this is frustrating and creating unnecessary financial strain.
My ID number is ***
Please assist as this is frustrating and creating unnecessary financial strain.