MTN SA - Client service is none existent and they just don't care. We are only but a number to them.

So firstly statements stop coming as of March 2020. Then in June i noticed my debit order was R555,48 more than it usually is. Went into Canal Walk Store and they couldn't find the reason why and said they would escalate it to a manager but then i got an SMS that matter has been closed later the day without me informed why. I went in again, to the same store, and they said it might be that they changed systems and they will escalate it and get back to me. Again nothing came of this. Then in July 2020 the debit went off, only now its R820.00 more. I then called the call center and this girl advised that it was due to system upgrades and they would refund me and it should be sorted and that i will get my money back within a certain time. After this time has passed i called again and then a new girl advised that its due to my Data Sim contract, which the contract expired in May 2020 and that the special price did was not allowed anymore (R820.00 DIFFERENCE ON A 10GIG MONTHLY DATA???).

Anyway i then put the process in place to cancel this contract and even got the SMS confirming the cancellation and that someone would contact me. Nothing came of this and i thought its cancelled. Only for the August 2020 debit order to go off with AGAIN R820.00 more than it should be. I called the 135 number again and this time the girl confirmed that the plan was in fact not cancelled and she would put me through to retention department and after 10 minutes wait i am here typing this review.

And i have my upgrade on my main contract coming up end of this month and they probably expect me to stay.

If this is not fixed ASAP i will have to publish this to all social media platforms as i have now had it with them, MTN SA