MTN SA

I'm a new contract holder with MTN and the treatment I receive from the call center and the entire staff with back to back email. I lost a my gadget now a month with my insurance claim successful and when I call to get the tracing number for the gadget after the insurance approval, I was told to go back to the outlet at Evaton and ask for a MTN personnel for the name and the contact for them to receive my gadget, whilst the same route they want me to assist with should be done by the MTN personnel, and I told them I won't do that. The reason for them to ask me do that, is that they could not find my address on Google maps but they have an outlet less than 3km from where I stay. So, I decided that they see to finish with my gadget and I will find myself another one. Not (MTN) to be recommended to anyone