MTN SA BRING BACK MY MONEY

MTN SA helped themselves to an extra R140 from my account. I called to find out why I was billed more, their so called Service Champion could not give me a valid reason as to why. She escalated it and query 1-*** was opened and then subsequently closed but no one called to tell me why I was billed more. I sent an email and received Enquiry Reference Number *** and I have not heard back from MTN since.

I then had to call again today to speak to another so called service champion and after 30 minutes on the call she too doesn't know why I was billed more but she can see I was billed more. She opened another enquiry, I did not even receive a reference number for this one so I don't how I am supposed to follow up. I asked her why the first query was closed and her reply was "it was not clear and I cannot tell you why", USELESS SERVICE!!!

MTN SA customer care is by far the worst I have experienced, MTN SA is taking our money and not giving us reasons and judging by the reviews I've read today it seems to be a norm to ***** our money. I am due for an upgrade but I do not see myself continuing with such useless service and a service provider *****ing money from my account.