MTN (SA) - BEWARE OF SHOCKING SERVICE & INCOMPETENCE

BEWARE OF MTN (SOUTH AFRICA) - SHOCKING SERVICE ... As part of my business operation I have 10 contract accounts with MTN. I did an upgrade on one of my accounts on or about the 12th february 2020. Since then almost all of my MTN accounts have been affected by deductions of airtime / data etc. My personal number *** had some 300 minutes in airtime on the 13th February 2020. On 16th I was notified that my airtime was depleted.

At around 10h00 on 16th February I called MTN support centre and got through to an operator. When I explained my problem she placed me on hold for around 5 minutes while she 'checked' my account. Then she informed me that I made a 4 hour call to someone on the 14th February. Absolute *******.

I advised her to get someone in authority at MTN to call me within 30 minutes or I would take action. I'm still waiting for the call.

I pay MTN some R3500 monthly for really **** service like this. I will take MTN down if this is really the best they can do.