MTN SA BAD SERVICE.

I am not happy with the service I am getting from MTN,

I took an upgrade on the 20th September 2022 for 8gig data offer, person assisted me was Gopelo Maleba.

The package I was given I was not happy with, I called on on the 23rd September 2022 to cancel the contract but I was send from pillar to post. I called again on the 26th September 2022 to cancel, I was told only Gopelo Maleba can cancel and she is busy, they told me they send an e-mail to her to cancel.

Todate my contract is still not cancelled, I kept calling every week I even lost count but I am send to pillar to post without any assistance, now I am billed on something I cancelled.

Today again I called since 8am trying to get assistance I was again send from pillar to post until 9h30 I got hold of precious who also told me the very same thing that only Gopelo Maleba can cancel my contract, I asked for her manage I am told manager is busy, I am not surprised this is really a poor and bad service.

I really find it strange that only one person can do the cancelation job in a very big company, this is really unprofessional and disappointing.

Can some one in the company take ownership and assist me with this matter.