1 reviews | Active since Dec 2016
MTN SA bad customer service
Good day,
I have just spoken to a very rude lady by the name asamahle with regards to R62 worth of my airtime disappearing. I’m not subscribed to anything with MTN. Please can that call be pulled and can a manager call me back.
I am not subscribed for my airtime to be used when I’m out of bundle and my mobile data was off as I was home the whole day yesterday and I use WiFi.
I recharged with R90 or more over the past 3 days and only my teatime and apple iTunes R14.99 were taken off. Please can you refund my airtime expeditiously and teach your agents how to address clients. Number in question is in my signature.
I’m also on hold for a while now with an agent named asanda who also doesn’t seem to know what is going on and hung up the call without coming back to me
Yello Refilwe, Thank you for your email, we apologize for the delayed response and for any inconvenience incurred. Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because, it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Please note the system indicates that your R 62.82 airtime was used on the internet connection between 14:10 to 14:11 PM on the 08/01/2024. Kindly dial *135*2# OK option 6 to change your out-of-bundle settings. Please be advised that your request for a call back from the manager has been escalated to my supervisor.
Yello Refilwe, Thank you for your email, we apologize for the delayed response and for any inconvenience incurred. Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because, it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Please note the system indicates that your R 62.82 airtime was used on the internet connection between 14:10 to 14:11 PM on the 08/01/2024. Kindly dial *135*2# OK option 6 to change your out-of-bundle settings. Please be advised that your request for a call back from the manager has been escalated to my supervisor.