MTN SA – Absolutely Shocking Service and Incompetence

I am extremely disappointed and frustrated with the way MTN SA has handled my account.

I took out a mobile contract in October 2024 for 36 months, and I made every payment diligently, never missing a single one. In May 2025, I made the decision to settle the contract early. I contacted MTN, and they quoted me R14,000 as the settlement amount. I paid this in full on 12 May 2025, sent proof of payment, emailed the consultant (Siphiwo Douse), and followed up with calls. I was told the account would be closed.

Despite this, MTN continued to send me monthly statements reflecting a decreasing balance, as if I was still under contract. I made countless calls trying to get clarity and assistance – calls that cost me over R1,000 in airtime. I was passed from one consultant to another, with no real help.

In June, I finally spoke to a manager named Wendly Ndlovu, who promised to investigate and get back to me. She never did. My follow-up emails were ignored. Another consultant then called me and confirmed that the account had in fact been successfully cancelled. I thought the nightmare was over.

Then in September, another manager contacted me, again promising to investigate, review call records, and assist. Once again – nothing came of it.

Now, out of nowhere, I receive debit order notifications from MTN. No explanation. No communication. No agreement. They are now attempting to deduct money from my account – after I already paid the full settlement amount in May. I wasn’t even allowed to choose a date – they just decided for me.

This is nothing short of incompetence and ********* behavior. I paid what was required, I followed all the proper channels, and yet I am still being harassed and financially affected by MTN’s failure to manage their own systems and communication.

I expect immediate resolution and confirmation that my account is closed permanently and that no further debits will be made. I also want a full explanation and apology for the inconvenience, airtime cost, and mental toll this has taken.

MTN, do better. This is completely unacceptable.