MTN SA

My Mtn Sim card was cloned and I called MTN to query my statement bill. They promised to investigate but they decided to get into my bank account without getting back to me. I feel that i was not treated fairly that means tcf legislation was not app**** and MTN did not protect my personal information and that means protection of personal information act (POPI) was not app****. I've sent this query to ICASA Ombudsman. I would really appreciate if this matter can be resolved ASAP because MTN is denting my name. My personal number is ***. I really can't pay for something I never used.