LS
Leanne S
1 reviews | Active since Sept 2013
17 Jan 2018, 06:39
Mtn S8 contract package not honoured
I took out an MTN S8 contract on black Friday in November and I am still waiting for the 256gb sd that was part if the deal. MTN couldn't actually care less that I haven't yet received it but were happy to sign me up for the deal. I have followed up repeatedly and Samsung rewards can still not give me a date when I can expect this. Consumer protection? Please advise what else I can do as to.me this is just not good enough and I shouldn't have to accept this attitude 2 months later.
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Replies (2)LS
Leanne S's updateReviewer Update
17 Jan 2018, 15:59Thank you for your response and the credit.
I do however believe that MTN should bring Samsung to task on their offering which reflects poorly on MTN service offering.
I will post the same complaint for them as I'm seriously over it.
LS
Leanne S's update17 Jan 2018, 15:59
Reviewer Update
Thank you for your response and the credit.
I do however believe that MTN should bring Samsung to task on their offering which reflects poorly on MTN service offering.
I will post the same complaint for them as I'm seriously over it.
LS
Leanne S's updateReviewer Update
15 Feb 2018, 06:39Hello Mtn
I am still waiting for my SD card with no commitment from SAMSUNG. As I signed my contract with MTN as a resuIt of the deal you offered on black friday in November, I hold you responsible for delivering and honouring on your advertised deals. Im getting nowhere with samsung and quite frankly I have wasted many calls and energy on emails and it should not be my responsibility to chase this. Im at my wits end and yesterday in desperation I logged a formal complaint with the National consumer commission on this breach in contract. Perhaps now it will be resolved.
LS
Leanne S's update15 Feb 2018, 06:39
Reviewer Update
Hello Mtn
I am still waiting for my SD card with no commitment from SAMSUNG. As I signed my contract with MTN as a resuIt of the deal you offered on black friday in November, I hold you responsible for delivering and honouring on your advertised deals. Im getting nowhere with samsung and quite frankly I have wasted many calls and energy on emails and it should not be my responsibility to chase this. Im at my wits end and yesterday in desperation I logged a formal complaint with the National consumer commission on this breach in contract. Perhaps now it will be resolved.