MTN *****s your data.

I bought 10 gigs of data and R30 airtime. I made one call which was R5 according to a customer service provider. The rest of it was used. They cannot tell me how it was used except for the fact that it was used within 4 hours which is insane. I don't even know what you need to be doing to be able to consume that much data. I set up the e-sim at Cape town international airport and the colleague working there made sure to set up the settings so that my airtime would not be used when data ran out and that I would get notifications to let me know when it was 50% used, 80% used and other notifications to make sure I would be connected all the time and could recharge if needed.

When the data from the first pack ran out, I bought this new data bundle which gave me not a single notification to tell me my data was running out, the setting for airtime was mysteriously changed and it used up the rest of my R30 airtime in out of bundle charges. NONE of which I changed on my phone as the only thing I did was buy a new bundle.

I have phoned back almost everyday except the weekends, sometimes even two to three times a day, for them to tell me: - Their system is offline - there is no supervisor available (not a single one every single time I call.) - I used the data and it's not ***** - The ticket was escalated but that it had been used.

Not a SINGLE update, not one supervisor phoned me back or even an SMS to let me know that they will not resolve this issue. The best service they can give me is to say that I used the data and that there is not supervisor and no resolution despite me saying I did not use all of that data.

The last colleague I asked point blank if thinks I am a **** and he laughed and said that his system says I used the data and that there is nothing he can do.