1 reviews | Active since Aug 2011
MTN's Upgrade 30Gb Not Loaded
<p>I took an upgrade a week ago and I have still not received my free 30 Gb data bundle. In fact I ran out of data and had to buy a data bundle. I phoned MTN and they said none of my bundles had been loaded and lucky I had called!! I have tried phoning the upgrade department and they keep passing me off and I have to wait 10 min each time for them to pick up! All I want is my bundles that I was promised!</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********