1 reviews | Active since Nov 2015
I bought a 24hour uncapped data bundle for R40. Apparently this was at 16:28 in the afternoon. <br> Since i know that MTN has a tendency of finishing all my airtime without warning once my data is used up, i decided to top up my data with another 24 hour uncapped bundle before it finished. Apparently this was at 16:14 the next day- 14 minutes before the previous one expired.When i tried to activate the bundle, i only had the option to DE-activate- meaning whichever bundle i was using was active.<br> To my surprise,i got the notification that i was out of data AND airtime- which is precisely what I was avoiding.<br> <br> When i spoke to the call centre agent- Ntokozo Manashe REF:***- she just told me that it's a business rule that i am not allowed to buy the data bundle if one is active.Really???<br> <br> MTN was willing to reimburse my R40 for the data that i bought '*******ly' but gave me the runaround when i demanded the R97 airtime that i lost even though i was never without data. in the end Ntokozo got rid of me but telling me her supervisor will get back to me... i am still waiting a week later... and i still want my airtime back...
Best regards,
Best regards,
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