MTN’s supervisors hang up on customers!

<p>I made a call to MTN's customer care on 12/03/17 5:44 PM to complain about my data and airtime vanishing whenever I recharge and purchase data. The young lady whom I was transferred to was unable to assist me so I asked to be put through to a person second in command and I was put through to Sibusiso Gadebe (“Supervisor”). </p> <p> </p> <p>I went through my query again with him and he just said the exact same thing his call centre assistant had told me (as though they are programed to say the same thing) I had informed him that it makes no sense that I load air time and data on 11/03/17 and 12/03/17 for it disappear within less that 15min each day and he could not give me an answer but to tell me that his data gets used when uploading picture on his phone, as though what he does and what I do are the same thing. </p> <p> </p> <p>As I'm informing him how unhappy I am he felt the need to hang up on me. So I called MTN customer care again at 6:20 PM (a minute after he so rudely hung up on me) in the hopes that he could explain his actions and actually assist me and I was informed that Sibusiso Gadebe had knocked off (which I believe is a lie). </p> <p>I have had this problem with MTN one more than a few occasions now and my complaints are clearly falling on deaf ears and “supervisors” who hang up on unsatisfied customers.</p>