1 reviews | Active since Feb 2015
MTN's sloppy service
<p>Migrated my number from top up contract to the payg option in Sept. 2 months later Mtn is still taking money(R605) from my account. They have one of the most useless customer services...held the line for 14 minutes then I gave up because of 'consultants being busy'. I cannot wait to port to a better service provider, AFTER mtn pays my money in full. Never have I skipped payments but this is the treatment I get from you guys. It's appalling. Always been a loyal customer. This ends today. You have become a nightmare in my life. </p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the debit order was for the September invoice dated 20-09-2016 for both the numbers you had on the contract. This was submitted before you had requested for the migration. However, please note that the number is currently migrated to prepaid.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the debit order was for the September invoice dated 20-09-2016 for both the numbers you had on the contract. This was submitted before you had requested for the migration. However, please note that the number is currently migrated to prepaid.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie