MM
Mpho M
1 reviews | Active since May 2011
29 Jan 2016, 11:13
MTN's service levels suck!
I took my phone in for repairs to MTN HVRC on Sat 23/01 and was told to expect a quotation withing 2 working days. On Tuesday evening I had still not heard anything from them so I sent them an email requesting that quote and there was still no response by Wednesday afternoon. I then called and was told that the quoation will be emailed to me. It is now Friday and there is no site of that quotation in my inbox. <br> If a quotation takes 5 days, I am worried of how long the insurance claim will take& how long the repair will also take.<br> MTN's service levels suck!
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MTN South Africa's replyOfficial
31 Jan 2016, 19:28Hello DodiMl,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply31 Jan 2016, 19:28
Official
Hello DodiMl,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***